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Specials

Built Around You

FAQ Videos

Introduction to FAQ's

The 33 things you must know before you install your carpet or flooring

Is Baseboard Removal Necessary to Install My New Carpet and Do I Have to Place All My Furniture Outside in the Winter?

How much extra carpet will I need if I order a patterned carpet?

Will my new carpet look darker or lighter after you install it?

Will my new carpet show footprints

Can you use extra foam underlayment to fill in voids in my cement or plywood subfloor when installing a floating hardwood or laminate

Do I need a special vacuum when I buy my new carpet

Can you put double padding under my new carpet for comfort?

Who removes and replaces my furniture, appliances and toilets for the installation process?

Why is my carpet shedding fiber after installation?

Who removes and replaces large items, like pianos, safes, fully assembled bedroom and office furniture?

Can we work if no one is home?

Will my carpet seams show? If so, does that mean they are not done correctly?

What types of transitions should I expect when installing new carpet or flooring?

What makes carpet more or less stain resistant and will it wash off?

What types of carpet show seams least?

What is LVT and is it better?

What is covered under your vinyl flooring and product installation?

Should I remove tack strips before you install new carpet?

My carpet smells a little bit after the installation, how long will it last?

Can you run wires under my carpet during my installation?

If another contractor wants my carpet removed a few days before the new carpet installation, can you do this?

What is your process for pulling up the old carpet and cleaning underneath before the new is installed?

Who do I call if I have a concern about my flooring or installation?

What is the best way to clean & maintain my grout and do you seal it after you grout tile?

Why are some bamboo flooring products more durable than others, and is it realistic to use bamboo for flooring?

How do I properly maintain my new vinyl flooring, laminate flooring or hardwood flooring?

How often should I vacuum my new carpet?

How messy is it to remove old flooring for installation of the new carpet or flooring?

Should I have my carpet cleaned professionally if so why, and how often?

Should I acclimate hardwood, laminate, bamboo, or cork and what temperature?

Who moves the furniture and how should it be prepared for the installers?

Who is responsible for trimming and adjusting my doors after new carpet or flooring is installed?

Should I be concerned about formaldehyde in my flooring? Does the flooring that you sell contain formaldehyde?

Which floors require floor protectors?

How much should I expect to invest in floor leveling before tile, laminate, hardwood, cork, bamboo or LVT is installed?

Do you work weekends or evenings?

I heard that carpet is bad for someone with allergies or asthma, is that true?

Do you remove baseboards for the carpet or hard surface installation process?